As we offer Digital Goods, Refunds are usually not possible, since Digital Products cannot be “returned” like normal products. So to prevent abuse of the system, we only offer refunds in exceptional cases.

Since we only sell digital products, the cooling-off rights that would typically apply to UK and EU users hereby do not apply to our online shop.

If you want to submit a refund request, please reach out to us at info@ofivesounds.com and include the order number of your purchase within the email. We usually process your refund request in 48 hours.